Transforming Airline Check-In: A Success Story
Redefining efficiency and user experience: from 6 clicks to 2, 28% less wait time, and 42% more satisfied passengers.
The Challenge
Our client, a global leader in airline check-in software, faced increasing inefficiencies due to feature overload. Their system became complex, slowing operations and negatively impacting the passenger experience.
6 clicks per check-in slowed down the process.
Staff had to search for flights during check-ins manually.
Families were checked in individually, creating unnecessary delays.
Extensive training was required due to system complexity.
Custom airline features led to inconsistent design.
Airline Software
The Solution
We overhauled the system, focusing on usability and scalability to transform the check-in experience.
Streamlined clicks: Check-ins reduced from 6 to 2 clicks, tripling efficiency.
Consistent design system: A unified design system ensured scalability and easy updates for future needs.
Automated flight searches: Manual flight searches were eliminated, enabling faster processing.
Unified family check-ins: Families could be checked in with a single action, reducing wait times.
Simplified interface: Intuitive design significantly reduced training needs.
The Results
3x faster check-ins: Check-ins reduced from 6 to 2 clicks.
28% reduction in wait times: The streamlined process shortened overall wait times.
42% increase in customer satisfaction: Passengers reported significantly smoother experiences.
Minimal training needs: Staff could adapt quickly to the new system.
Scalable design system: The cohesive design system enables future updates with ease.
