Leader in SaaS solutions for Airline Industry
A globally leading SaaS solutions provider for the travel industry. They manage mission-critical operations for customers in the aviation, tour, cruise, hospitality, and energy resources industries.
Location
India
Projects
3
Service offered
Enterprise UX
Duration
Jan 2019 - Nov 2019
What we did
Userfacet worked on the User Experience Design of the Cargo Booking for Airlines and Passenger Check-In for use at airports. We picked and solved 2 core screens - cargo booking and identifying flights. The core experience is 2 screens with multiple scenarios leading to an over 100-screen deliverable.
Brief
Air Cargo software is a large system that has over 500 screens, with over 100 fields on a single page. There are 100s of scenarios that the system addresses based on the cargo sent, the size of the cargo, countries, ports, layovers, hops, and more.
What we did
We picked and solved 2 core screens - cargo booking and identifying flights. The core experience is 2 screens with multiple scenarios leading to an over 100 screen deliverable.
Impact
Created a highly scalable design system and a pattern-based User Experience.
Processes Used
Requirements Gathering
Scenarios Identification
Information Architecture
UI Design
Visual Design
Interaction Design
Design Patterns
Brief
Air Cargo software is a large system that has over 500 screens, with over 100 fields on a single page. There are 100s of scenarios that the system addresses based on the cargo sent, the size of the cargo, countries, ports, layovers, hops, and more.
What we did
We picked and solved 2 core screens - cargo booking and identifying flights. The core experience is 2 screens with multiple scenarios leading to an over 100 screen deliverable.
Impact
Created a highly scalable design system and a pattern-based User Experience.
Processes Used
Requirements Gathering
Scenarios Identification
Information Architecture
UI Design
Visual Design
Interaction Design
Design Patterns
Brief
At airports, passengers are checked in at counters according to their flights. But this process is time-consuming and difficult to manage.
What we did
We designed software that helps airports check-in according to their airline instead of their flight.
Impact
3x faster passenger check-in by reducing the process
from 6 steps to 2 steps.
Reduced the number of upfront shown fields for Airline Cargo Booking from 100+ to 10 fields. The other fields show up contextually and on progressive disclosure. This reduced the cognitive load for the operator in the most frequently used use case.
Processes Used
Requirements Gathering
Scenarios Identification
Information Architecture
UI/UX Design
Design Patterns
Brief
At airports, passengers are checked in at counters according to their flights. But this process is time-consuming and difficult to manage.
What we did
We designed software that helps airports check-in according to their airline instead of their flight.
Impact
3x faster passenger check-in by reducing the process
from 6 steps to 2 steps.
Reduced the number of upfront shown fields for Airline Cargo Booking from 100+ to 10 fields. The other fields show up contextually and on progressive disclosure. This reduced the cognitive load for the operator in the most frequently used use case.
Processes Used
Requirements Gathering
Scenarios Identification
Information Architecture
UI/UX Design
